Translation. This is an English translation of the Portuguese original, version 1.0. If there is any difference between the two, the Portuguese text prevails (clause 19.6).
Summary of the agreement
This table summarizes what matters most. It does not replace the full text below.
| What it is | Monthly subscription to a software service: virtual try-on for glasses, storefront and image Studio. |
|---|---|
| Free trial | 7 days, with CPF or CNPJ and a credit card. Nothing is charged during the trial. |
| Automatic billing | If you do not cancel by the end of the trial, the first monthly fee is charged to the card on the following day, and then every month. The amount and the date are shown before you register the card and in the confirmation email. |
| Price | The price of the plan chosen in the dashboard. Adjustment only once a year, with 30 days' notice. |
| Separate purchases | Each 3D frame and the Studio credits are paid for separately from the monthly fee. Purchases are not refunded. Without an active trial or plan, the balance is frozen. It becomes usable again if you subscribe before the account is deleted and the validity period has not passed. |
| Cancellation | At any time, with no penalty and no minimum term. The service continues until the end of the period already paid for. |
| The customer's face | The camera image is processed on the device of the person trying on. It is not sent to or stored by Domeo. |
| AI images | The people in the Studio images are generated by artificial intelligence and do not depict any real person. |
1. Who contracts and how acceptance happens
1.1. Domeo: DOMEO TECNOLOGIA HOSPEDAGEM DE SITES E TRATAMENTO DE DADOS LTDA, registered with the CNPJ under No. 70.130.429/0001-89, with its registered office at Rua Pais Leme, 215, conj. 1713, Pinheiros, São Paulo/SP, CEP 05424-150 ("Domeo").
1.2. Customer: the company or the person identified in the sign-up and in the billing data of the dashboard ("Customer" or "you").
1.3. Electronic acceptance. The agreement is concluded when you tick "I have read and accept" and complete the contracting in the dashboard. The parties recognize this acceptance as a valid means of proving the authorship and the integrity of this document, under art. 10, § 2, of Provisional Measure No. 2,200-2/2001 and art. 107 of the Brazilian Civil Code.
1.4. Record of acceptance. Domeo records the account that accepted, the store, the date and time, the IP address, the browser, the version of each document and the cryptographic digest (SHA-256) of the accepted text. A copy of the documents, with the accepted version, is sent by email right after.
1.5. Authority. Whoever accepts declares that they have authority to contract on behalf of the Customer.
1.6. Documents of the agreement. The following are part of this agreement, in this order of precedence in case of conflict:
a) the commercial conditions shown in the dashboard at the time of contracting (plan, price and date of the first charge);
b) these Terms;
c) the Data Processing Agreement;
d) the Privacy Policy.
2. Definitions
- Platform: the set of Domeo services described in these Terms.
- Dashboard: the logged-in area where the Customer manages the account.
- Try-On: the tool that shows the frame on the face of whoever visits the Customer's store, by camera, by photo or in 3D.
- Storefront: the store website created and hosted by Domeo for the Customer, when contracted.
- Studio: the area that generates 3D frames, studio photos, images with synthetic people, scenes and posts.
- 3D frame: the digital model of a frame, created in Studio from the photos and measurements sent by the Customer.
- Active frame: the 3D frame turned on in the Try-On. A frame that was created and turned off does not count towards the plan limit.
- Try-on session: each time a visitor sees a frame on the face through the Try-On.
- Credits: prepaid units used in the Studio generators.
- Customer Content: photos, brands, texts, catalogue and data that the Customer sends or connects.
- Generated Content: what Studio produces for the Customer (3D frames, images and posts).
- End customer: whoever visits the Customer's store and uses the Try-On.
3. Subject matter
3.1. Domeo grants the Customer, while the subscription is active, a licence to use the Platform: non-exclusive, non-transferable and limited to the contracted plan.
3.2. The Platform is provided as a service over the internet (SaaS). No software is delivered or sold to the Customer.
3.3. The Try-On is a visual simulation. It helps the End customer choose, but it does not replace physically trying the frame on, measurement by a professional or the prescription.
4. Sign-up and account
4.1. The Customer provides true data and keeps it up to date, including the CPF or CNPJ and the billing email.
4.2. The Customer is responsible for whoever it invites to the team and for the use of the account's passwords and access.
4.3. Each subscription is valid for one store. Chains and franchises follow the conditions agreed in the dashboard or in a proposal.
5. Plans and limits
5.1. The plans, the prices and the limits (active frames and try-on sessions per month) are those published on the site and shown in the dashboard at the time of contracting.
5.2. Try-on sessions per month. The dashboard warns when use reaches 80% and 100% of the limit. The Try-On keeps working up to 120% of the limit. Above that, it stops opening until the next cycle or until the plan is changed.
5.3. Active frames. On reaching the plan limit, the Customer turns one frame off to turn another on, or changes plan. Frames that are already active are not turned off by Domeo because of the limit.
5.4. Change of plan.
a) To a larger plan: it takes effect as soon as the difference proportional to the days left in the cycle is paid.
b) To a smaller plan or one of the same price: it takes effect in the next cycle, with no refund of amounts for the current cycle.
6. Free trial
6.1. The free trial lasts 7 days, or the period shown in the dashboard at the time of contracting. To start, the Customer provides the CPF or CNPJ and registers a credit card on the payment processor's secure page.
6.2. Nothing is charged during the trial. The payment processor may run a card verification. If there is a verification charge, it is refunded.
6.3. Automatic billing at the end of the trial. If the Customer does not cancel by the end of the trial, the subscription to the chosen plan starts, and the first monthly fee is charged to the registered card on the day after the end of the trial. The amount and the date of this charge are shown before the card is registered and repeated in the confirmation email.
6.4. Reminder. Domeo sends a reminder email at least 24 hours before the first charge.
6.5. Cancelling the trial. The Customer cancels the trial through the dashboard, at any time. Nothing is charged, and the Customer uses the Platform until the end of the trial.
6.6. The free trial and the trial gifts (welcome credits and a gift 3D frame) are valid once per CPF or per CNPJ root. The gifts are valid for 30 days, have no cash value and are not transferable. If the trial ends without a subscription, they are frozen, as clause 8.8 says.
7. Price, payment and adjustment
7.1. Monthly fee. The subscription is monthly and paid in advance. The charge is repeated every month, automatically, on the registered card, until cancellation. The Customer authorizes this recurring charge when contracting.
7.2. Other means. When the dashboard offers Pix or boleto, the invoice is sent before the due date and the Customer pays it by the date indicated.
7.3. Payment processor. Payments are processed by a partner payment institution, indicated on the Sub-processors and Partners page. The card data is typed on its page. Domeo does not receive or store the card number.
7.4. Adjustment. Prices are adjusted once every 12 months, counted from contracting, by the variation of the IPCA in the period or of the index that replaces it. The adjustment is notified by email and in the dashboard at least 30 days in advance.
7.5. Price change. Any other price change is notified by email and in the dashboard at least 30 days in advance. A Customer who does not agree can cancel before the new price takes effect.
7.6. Taxes and invoice. Prices include the taxes owed by Domeo. Domeo issues the service invoice for the amounts paid, as provided by law.
7.7. Late payment. If a monthly fee is not paid by the due date:
a) the Customer has a 7-day grace period, with everything working, and receives notices by email;
b) after the grace period, the account is suspended: the Try-On goes offline, the Storefront may go offline, and Studio does not accept new generations or new purchases;
c) once the outstanding amount is paid, everything comes back immediately. Nothing is deleted because of the suspension;
d) there is no fine or interest for late payment: the only consequence is the suspension.
7.8. Chargebacks. If the Customer disputes a due charge with the bank or the card network, Domeo may suspend Studio and purchases until the situation is resolved.
8. 3D frames and Studio credits
8.1. 3D frame. Each 3D frame is created once and paid for once, at the price shown in the dashboard at the time of purchase. The charge is only confirmed on delivery: if the frame is not delivered, the amount returns to the Customer's balance.
8.2. Review. The Customer reviews the delivered frame and approves it, or asks for a new generation. Each frame entitles the Customer to one new generation at no cost.
8.3. What the 3D frame is. It is a visual representation made from the photos and measurements sent by the Customer. Domeo seeks fidelity of shape, colour and proportion, but the 3D frame is not an exact-measurement replica of the physical product. The quality of the result depends on the quality of the photos and measurements sent.
8.4. Validity. A 3D frame that was purchased and not yet generated can be used within 365 days of the purchase.
8.5. Credits. Credits are bought in packages and used in the Studio generators, at the credit amounts shown before each generation. Credits:
a) are valid for 90 days from the purchase (the trial's welcome credits are valid for 30 days, clause 6.6);
b) do not pay for the 3D frame, which is bought separately;
c) are not transferable or convertible into cash.
8.6. Generation that fails. If a generation is not delivered, the credits or the frame used in it return to the Customer's balance automatically. A delivered result is not returned.
8.7. Purchases are not refunded. Credit packages and 3D frames that were purchased are not returned or refunded, whether they were used or not. What was not used is valid until the expiry date (clauses 8.4 and 8.5), in the way clause 8.8 explains. Domeo refunds only an amount charged by its own mistake, such as a duplicate charge or a charge with the wrong amount: the Customer asks through the support channel.
8.8. Without a plan, the balance is frozen. The credits and 3D frames that were purchased, and the trial gifts (clause 6.6), can only be used with the free trial in progress or with the subscription active:
a) if purchased during the free trial, they can be used while the trial lasts;
b) if the trial ends without a subscription, or if the subscription is cancelled and the period already paid for ends, the balances are frozen: they cannot be used, but they are kept while the Customer's account exists;
c) if the Customer subscribes to a plan before the account is deleted (30 days after the end, clause 17.4), the balances that are still within their validity period become usable again. Validity always counts from the purchase;
d) once the account is deleted, the balances end with it, with no refund, except for clause 17.3.
9. Customer Content and Generated Content
9.1. Customer Content belongs to the Customer. The Customer declares that it has the necessary rights over the photos, brands and products it sends, including authorization to show and sell third-party brand products.
9.2. Licence to Domeo. The Customer authorizes Domeo to use the Customer Content only to provide the service: to generate, store, show and deliver the Try-On, the Storefront and the Generated Content. Domeo does not use the Customer Content to promote Domeo itself without authorization. The Customer's name and brand are only cited as a success case with the Customer's authorization, requested case by case.
9.3. Photos of real people. The Customer only sends photos of real people if it has their authorization for this use. The Customer does not use Studio to create images that depict or imitate a real person without that person's authorization.
9.4. Use of the Generated Content. Domeo assigns to the Customer, to the extent permitted by law, the rights it has over the Generated Content, for commercial use in any channel (store, social networks, ads and printed materials), with no time limit and no payment beyond what has already been made. This right continues after the end of the agreement for what has already been generated and downloaded.
9.5. How the images are made.
a) Synthetic people. The people who appear in the Studio images are generated by artificial intelligence. They do not depict any real person, and any resemblance is coincidental.
b) Frame preserved. Studio is configured to keep the Customer's real frame in the images, based on the photos and the 3D model. The Customer reviews each image before publishing.
c) No visible AI label. The images are delivered without a visible "made with AI" label. They may carry invisible marks placed by the AI providers.
d) Identification rules. It is up to the Customer to comply with the rules for identifying synthetic content that apply to its advertising (law, self-regulation and the rules of social networks and advertisers). If the law comes to require identification, Domeo may start applying it to the images.
9.6. Similar results. Studio may generate for other customers images similar to the Customer's. Domeo does not guarantee exclusivity of style, setting or synthetic person.
9.7. Responsibility for what is published. The Customer is the advertiser: it is responsible for what it publishes, for what it promises to its consumer and for the match between the image and the product sold.
9.8. Prohibited use. The Customer does not use the Platform for: content that is illegal, misleading, offensive or that infringes third-party rights; images of minors; products other than glasses and optical accessories; circumventing technical limits; or reselling the Platform without a specific agreement for that.
9.9. AI providers. To generate the Generated Content, Domeo sends the necessary material to artificial intelligence and 3D modelling providers, listed on the Sub-processors and Partners page.
10. Integrations and Storefront
10.1. Store platforms. The Platform connects to third-party platforms (such as Nuvemshop and Shopify). The Customer authorizes Domeo to read from its store what is necessary for the service: products, variants, photos, prices and paid orders without the buyer's personal data.
10.2. Dependence on third parties. These platforms have their own rules and systems. Changes made by them may affect how the integration works, and Domeo works to adapt it within a reasonable time.
10.3. Contracting through the app store. When the Customer contracts through the app store of a platform that bills on behalf of Domeo (such as Shopify), the trial, the price, the billing and the cancellation follow the rules and the billing system of that platform, and prevail over clauses 6 and 7 where they differ.
10.4. Storefront. In the Storefront, Domeo provides the website. The Customer is the seller: it is responsible for the products, prices, stock, delivery, customer service, exchanges and for all obligations towards its consumer.
11. Availability and support
11.1. Domeo works to keep the Platform available 24 hours a day, but does not guarantee uninterrupted operation. There may be maintenance, notified in advance when possible, and third-party failures (internet, hosting, store platforms and AI providers). This agreement does not guarantee a minimum percentage of availability.
11.2. Support. Support is provided through the channels shown in the dashboard. The first-response time by email is that of the contracted plan, published on the site.
11.3. 3D frame delivery time. Domeo does not promise a fixed time for the delivery of each 3D frame. The Customer is notified when it is ready.
12. Customer's obligations
12.1. To use the Platform in accordance with the law and these Terms.
12.2. To inform its consumers, in the store's privacy policy, about the use of the Try-On, as provided in the Data Processing Agreement.
12.3. Not to copy, modify, decompile or reverse engineer the Platform, or remove authorship notices.
12.4. To keep the payments and the account data up to date.
13. Intellectual property of Domeo
13.1. The software, the Try-On engine, the models, the design of the screens, the brand and the documentation belong to Domeo or to its licensors. Nothing in this agreement transfers these rights to the Customer.
13.2. Suggestions sent by the Customer may be used by Domeo to improve the Platform, without payment.
14. Data protection
14.1. The processing of personal data follows Law No. 13,709/2018 (LGPD), the Privacy Policy and the Data Processing Agreement, which are part of this agreement.
14.2. The End customer's face. The camera image, the face points and the face measurements are processed on the device of the person trying on. They are not sent to Domeo's servers or stored by it.
15. Confidentiality
Each party keeps confidential the non-public information it receives from the other because of this agreement and uses it only to perform it. The obligation applies for 2 years after the end of the agreement.
16. Warranties and limitation of liability
16.1. Domeo provides the service with the care expected of a company in the field. Domeo does not guarantee an increase in sales, a reduction in exchanges or any specific commercial result.
16.2. Domeo is not liable for: third-party failures outside its control; use of the Platform in breach of these Terms; Customer Content; or what the Customer publishes and promises to its consumer.
16.3. Limit. Domeo's total liability for damages related to this agreement is limited to the amount paid by the Customer to Domeo in the 12 months before the event. Domeo is not liable for loss of profits or indirect damages.
16.4. The limit in clause 16.3 does not apply to wilful misconduct, to breach of confidentiality or to what the law does not allow to be limited.
17. Term, cancellation and what happens afterwards
17.1. Term. The agreement is for an indefinite term and renews every month, with the payment of the monthly fee.
17.2. Cancellation by the Customer. The Customer cancels at any time, with no penalty and no minimum term, through the dashboard or the support channel. The cancellation takes effect at the end of the period already paid for: until then, everything keeps working, and there is no new charge. There is no proportional refund of the current period.
17.3. Termination by Domeo. Domeo may terminate the agreement:
a) without cause, with 30 days' notice, refunding the proportional amount already paid and the credits and frames purchased and not used;
b) immediately, if the Customer breaches these Terms and does not remedy the breach within 10 days after being notified, or if the breach is serious (fraud, illegal use or risk to third parties).
17.4. After the end.
a) The Try-On and the Storefront go offline.
b) The data and the frames are kept for 30 days, for the Customer to export or reactivate.
c) After that period, the data is deleted, except for what the law requires to be kept (for example, tax records and access logs) and the record of acceptance of this agreement (clause 1.4), kept for 5 years after the end, as the Privacy Policy says.
d) The Customer can ask for deletion earlier, through the support channel.
e) At the payment processor, the Customer's registration is not erased: it is marked as removed, with the data the processor already had and the payments already made. The processor keeps these records to comply with its legal obligations.
18. Changes to these Terms
18.1. Domeo may update these Terms. Each version has a number and a date and is published on the site.
18.2. Relevant changes are notified by email and in the dashboard at least 30 days in advance, and the dashboard asks for a new acceptance on the next access. A Customer who does not agree can cancel at no cost before the new version takes effect.
18.3. Wording corrections that do not change rights or obligations do not require a new acceptance.
19. General provisions
19.1. Communication. Notices under this agreement are sent to the account's email and shown in the dashboard.
19.2. No relationship. This agreement does not create a partnership, agency or employment relationship between the parties.
19.3. Assignment. The Customer does not transfer this agreement without Domeo's consent. Domeo may transfer it in case of a corporate reorganization, with notice to the Customer.
19.4. Invalid clause. If a clause is held invalid, the others remain in force.
19.5. Tolerance. Failing to demand an obligation does not mean waiving it.
19.6. Language. This agreement is written in Portuguese. If there is a translation, it serves only as support: if there is any difference, the Portuguese text prevails.
20. Law and jurisdiction
20.1. This agreement is governed by the laws of Brazil.
20.2. The courts of the judicial district of São Paulo/SP are chosen to resolve any matter under this agreement, with waiver of any other.
Contact: suporte@domeo.com.br · Privacy: privacidade@domeo.com.br
Version history
- 1.0 (15 November 2026): first version.